ORACLE CC&B CASE STUDY

We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day. They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests. We successfully converted over 3, existing components to Java.

The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders. The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years. For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action. Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill. Increasing regulations added to the complexity. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage.

The ISON Utilities practice helps caze, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Using the C2J automation tool eliminated higher licensing and support costs.

For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action. Your information has been submitted successfully! Using reverse ooracle, we also created 30 design documents from scratch. To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

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oracle cc&b case study

Type in a topic service or offering and then hit Enter to search Common Searches: Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer.

Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes. These simple benefits mean we can better serve our customers. Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes. We successfully converted over 3, existing components to Java.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

The solution’s daily work auto-assignment stucy enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day. Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with limited to no customer self-service capabilities.

Louisville Water Systems overhauls ogacle systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more caae 80 percent.

ISON through its vast experience in implementation of mission critical applications has benefited ofacle and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation.

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Type in a topic service or offering and then hit Enter to search.

It also engages customers more effectively through customized offers. They require instant, digital gratification and organizations — regardless ooracle industry — are challenged to shift strategies to accommodate these requests.

oracle cc&b case study

Home Enterprise Solutions Oracle Utilities. Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

oracle cc&b case study

We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations in the digital age.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

Working to reshape business models, modernize products and enhance customer experiences to drive growth. I am not a robot. Learn More Reinventing and managing your most essential business processes with new ways of working.

These documents can be used to gain insights for future projects. Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. Increasing regulations added to the complexity. As studj result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

Reinventing and managing your most essential business processes with new ways of working. The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace.

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